Refund policy

Return and Refund Policy

Overview

At Dear Mind, customer satisfaction is our priority. As our products are digital and immediately accessible upon purchase, we do not offer refunds. However, we are committed to resolving any issues you may encounter with our products. This policy outlines the support process for any problems related to digital products purchased from our shop.

Support for Technical Issues

If you encounter any technical issues preventing you from accessing or using the digital product, please follow these steps:

  1. Contact Us: Email our customer support team at [Your Support Email] within 7 days of purchase. Include your order number, the product purchased, and a detailed description of the issue.

  2. Assistance: Our team will work with you to resolve the technical issue as quickly as possible. This may include troubleshooting steps, technical support, or providing an alternative solution.

Incorrect or Duplicate Products

If you accidentally receive the wrong product or make a duplicate purchase, please follow these steps:

  1. Contact Us: Email our customer support team at [Your Support Email] within 7 days of purchase. Include your order number, the product purchased, and a detailed description of the issue.

  2. Resolution: Our team will verify the issue and provide the correct product or alternative solutions as appropriate.

Non-Refundable Situations

Due to the nature of digital products, we do not offer refunds under the following circumstances:

  1. Change of Mind: Refunds are not available if you simply change your mind or decide that the product does not meet your needs after purchase.

  2. Lack of Usage: Refunds are not available for products that have been downloaded or accessed, even if they have not been used.

  3. Dislike of Content: Refunds are not available if you do not like the content or if it does not meet your subjective expectations.

Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

noellepsychology@gmail.com

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

Last Updated: 22/07/2024