Shipping policy
Digital Product Delivery Policy
Overview
At Dear Mind, we strive to provide our customers with seamless access to our digital products. This policy outlines the terms and conditions regarding the delivery of digital products purchased from our shop.
Delivery of Digital Products
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Instant Access 1.1. Upon successful payment, you will receive immediate access to download or access the digital product through the email address provided during the purchase process or directly from your account on our website.
1.2. Ensure that the email address you provide during checkout is accurate, as all purchase confirmations and download links will be sent to this address.
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Download Links 2.1. After your purchase is confirmed, a download link for the digital product will be sent to your email address. This link will allow you to download the product directly to your device.
2.2. If you do not receive the email with the download link within a few minutes of your purchase, please check your spam or junk mail folder. If the email is not there, contact our customer support team at noellepsychology@gmail.com for assistance.
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Accessing Digital Products 3.1. You can also access your purchased digital products by logging into your account on our website. Navigate to the "My Purchases" or "My Downloads" section to find all the products you have purchased.
3.2. If you encounter any issues accessing or downloading your digital products, please contact our customer support team at noellepsychology@gmail.com. We are here to help resolve any issues promptly.
Technical Support
If you experience any technical difficulties with your digital product, please contact our customer support team at noellepsychology@gmail.com. We will provide assistance to resolve any issues and ensure you have access to your purchased product.
Non-Delivery Claims
If you do not receive your digital product after purchase and the email is not in your spam/junk folder, please contact us at noellepsychology@gmail.com with your order details. We will investigate the issue and ensure you receive your product promptly.
Contact Information
If you have any questions or concerns about our Digital Product Delivery Policy, please contact us at:
noellepsychology@gmail.com
Last Updated: 22/07/2024